FAQS
1. Where is Luxio Fashion located?
We are based in Los Angeles, California, USA.
Address: 325 E 11th St, Los Angeles, CA 90015, United States.
2. What types of products do you sell?
Luxio Fashion offers a variety of stylish and comfortable clothing for men and women — including tops, pants, jackets, and seasonal wear.
3. How can I contact customer support?
You can reach our support team in the following ways:
📞 Phone: +1 (646) 701-5373
📧 Email: support@luxiofashion.com
💬 Live Chat: Available on our website during business hours.
4. What payment methods do you accept?
We accept all major and trusted payment methods, including:
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Visa
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MasterCard
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American Express (AMEX)
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Discover
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
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Diners Club
All transactions are securely processed through Shopify’s encrypted checkout system.
5. In which currency are the prices listed?
All prices on luxiofashion.com are listed in U.S. Dollars (USD).
6. How long will it take to receive my order?
Processing time: 1–3 business days
Delivery time depends on your shipping method:
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Express Shipping: 5–10 business days ($9.99)
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Standard Shipping: 7–12 business days ($4.99)
Note: We currently ship only within the United States.
7. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and link.
Tracking information usually becomes available within 24 hours after shipment.
8. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible at support@luxiofashion.com or through Live Chat.
Once processing has started, changes may not be possible.
9. What is your return policy?
We have a 30-day return policy.
To be eligible, items must be:
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Unworn and unused
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In the original packaging
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Returned with proof of purchase
To start a return, email us at support@luxiofashion.com.
Returns should be sent to:
325 E 11th St, Los Angeles, CA 90015, United States.
10. Are sale items or gift cards refundable?
Unfortunately, we cannot accept returns or refunds for sale items or gift cards.
11. What if I receive a damaged or wrong item?
Please inspect your order upon delivery and contact us immediately if there’s any issue.
We’ll review the case and arrange a replacement or refund as needed.
12. Is my payment information secure?
Yes, all payments are processed through Shopify’s secure and encrypted payment system.
We never store or share your payment details.
13. Do you ship internationally?
At this time, Luxio Fashion only ships orders within the United States.
14. How can I stay updated about new arrivals or offers?
You can subscribe to our newsletter at checkout or follow us on social media to receive updates about new collections and exclusive deals.
Still have questions?
You can always reach out to us anytime at support@luxiofashion.com — our team is happy to help!